Planning Your Home
Getting The Job Done
 
Customer Information

6480 Sligo Mill Road
Takoma Park, MD  20912
301-270-3033
mail@klockner.net

Copyright © 1982-2008
Jos. Klockner & Company





















 



Congratulations!

Now that you have taken the first big step toward improving your home this is what to expect while your job is being done....


In Brief:

                  Pros:
                        Cons:

Nice strangers in your house
A finished project you can enjoy in the end
The excitement of getting what you've been waiting for after a long time
A collaborative process that works to actualize your new home & living space

 
Dust & Noise
Disruption of your daily routine
Rooms that may not be accessible
You will wish we were gone before we are done!   

(Some customers opt to live elsewhere during the project)


Frequently Asked Questions:

Q: How Long Will It Take?
A: Each job is different and there are variables in project complexity.  In a typical construction project there are many different work
    segments that have to be scheduled and coordinated in order for the work to proceed smoothly and uninterrupted. Even with the
    best laid plans, work is sometimes delayed while waiting for inspections, scheduling conflicts, and/or special order materials. Weather
    conditions also have an impact on work schedules. We'll get the job done as fast as possible.  All we ask is that you allow us the
    time to do the job right.

Q. What If I Want To Make A Change?
A: Once you have decided on a plan it is best to stick to that plan as changes can increase the cost of your project.  However, we are
    used to dealing with changes and will work with you to accomodate any changes you request.  Any change from the original contract
    will require your written approval and is called a 'Change Order'.  Change Orders can be performed on a "time & materials" basis (cost
    plus), or for a fixed price if possible.  We would work together to decide which method is appropriate.

Q: How Do I Pay For My Project?
A: Depending on your project type, you may be required to sign a 'Letter of Intent' stating that you agree to pay pre-determined
    pre-contract fees for preliminary work that we provide prior to signing a contract. The fee is submitted with the signed letter. In
    addition, there is a deposit required at time of contract signing, both for Design/Build and Building Contracts.  Progress payments
    Building Contracts. Progress payments are billed during various stages of the construction process.  Prompt payment is always
    appreciated and prevents work delays or stoppages.  See the "How It Works" portion of this website for additional information.

Q: How Do You Keep My House Secure?
A:
We put a secure lockbox on your door and your house key(s) are placed inside.  Only authorized personnel have access to the key(s).

Q: What's the proper channel of communications for my project?

A: Your first line of communication once the job is underway is with the Job Superintendent who is almost always at the jobsite.
    Maintaining clear communications is important to the success of the project. You will be provided with cell phone numbers to
    all the principal players as well. 

Teamwork of all parties is necessary in order for us to meet your expectations to the highest degree possible. 

 

This Page Last Updated 05/12/08
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